Thank you for your patience.
Tēnā koutou katoa,
We are sorry for the delays in processing and any frustration you may be experiencing.
Te Kooti Whenua Māori has been on a change journey for the past few years. Starting with legislative change in February 2021, the way we process applications in late 2022, and the launch of our online portal, Pātaka Whenua, this year. Alongside these changes, we face an increase in applications, COVID-19 impacts, and higher-than-normal staff turnover, which has slowed down our response times to enquiries and the processing of your applications.
Our aim is to serve you better through these changes and new technology. We have embraced the shift to a digital platform as we become the first jurisdiction in Aotearoa to operate fully digitally. The new technology allows you to submit applications and enquiries online, find maps, and search ownership information online wherever you may be.
We are committed to improving our performance through more training, fixing inconsistencies, and streamlining processes. To assist you, we have created new guidance to help you navigate Pātaka Whenua.
We thank you in advance and appreciate your patience as we work towards the improvements.
If you would like to speak to us kanohi ki te kanohi (face-to-face), please visit our district offices, where our kaimahi will do their very best to assist you with your enquiry.
Nā mātou,
Te Kooti Whenua Māori.